Scope
This Refund Policy is issued by Burkisoy Enterprises LLC, the New Mexico limited liability company operating WinProducts. It applies to subscriptions and digital services purchased directly from WinProducts on winproducts.io. Purchases made through another marketplace or reseller are also subject to that seller's refund process. This policy forms part of our Terms of Use.
Cancellation is not the same as a refund
You may cancel automatic renewal at any time. Cancellation prevents the next charge; it does not ordinarily reverse a charge already completed. Unless your access is suspended for a serious violation, you may continue using the paid plan until the end of the current billing period.
We do not charge a cancellation fee. Removing an account or stopping use of the Service does not automatically cancel an active subscription.
Seven-day first-purchase review
You may request a review of your first paid WinProducts subscription within seven calendar days after the initial charge. Approval is available when all of the following conditions are met:
- the request concerns your first paid subscription, not a renewal, upgrade, or previously refunded account;
- the request reaches us within seven calendar days of the charge;
- the account has not materially consumed metered premium data, exports, AI analyses, research credits, or other digital value; and
- there is no fraud, payment abuse, duplicate-account abuse, or violation of our Terms.
We review account activity only to decide eligibility and prevent abuse. This limited review is additional to, and does not replace, any mandatory rights that apply to you under consumer law.
Other eligible refund cases
We will investigate and, where appropriate, refund or correct:
- a duplicate charge for the same plan and period;
- an amount charged differently from the price confirmed at checkout, excluding disclosed taxes or currency conversion by your bank;
- a verified WinProducts billing error; or
- a material, prolonged inability to access a paid Service caused by WinProducts when a reasonable replacement, extension, or service credit is not suitable.
We also provide any refund, withdrawal remedy, or statutory remedy required by applicable law.
Charges generally not refundable
Except where required by law, refunds are not provided for:
- renewals when cancellation was not completed before the renewal date;
- unused time, seats, features, or credits in a billing period;
- consumed, exported, generated, or unlocked data, reports, or AI analyses;
- downgrades, upgrades, change of mind after material use, or a failure to cancel;
- temporary changes, removal, delay, or availability limits affecting a third-party platform or licensed data source;
- accounts suspended or terminated for fraud, abuse, chargeback misuse, or a material Terms violation; or
- bank fees, foreign-exchange differences, taxes correctly collected, or charges imposed by another provider.
How to request a review
Email winproductsio@gmail.com from the address on your WinProducts account. Include your account email, payment date, amount, currency, reason for the request, and any relevant invoice or receipt number.
For payment identification, provide only the last four digits of the payment card if requested. Never email a full card number, security code, password, authentication code, or private key.
Review and payment timing
We aim to decide complete requests within 10 business days. We may ask for reasonable information needed to verify the account, payment, or reported issue. An approved refund is returned to the original payment method unless law requires another method.
After we issue a refund, banks and payment networks may require an additional 5–10 business days to display it. Currency conversion can cause the displayed amount to differ from the original local-currency amount.
Mandatory consumer rights
Nothing in this policy limits non-waivable rights available under applicable consumer law, including eligible distance-contract withdrawal, cooling-off, or statutory remedies in the United States, European Economic Area, United Kingdom, or any other jurisdiction that protects you. Rules for digital content and services can change when performance begins immediately after valid consent and acknowledgment, but only to the extent the law permits.
Payment disputes
Contact us first if you do not recognize or disagree with a charge so we can investigate quickly. A chargeback does not expand refund eligibility and may require temporary account restriction while the payment provider reviews the dispute. This does not remove any legal right to dispute an unauthorized or incorrect charge.
Changes and contact
We may update this policy prospectively when plans, payment methods, or law change. The policy in effect when a charge was made will normally govern that charge, unless a later version is more favorable or law requires otherwise.
Billing questions: winproductsio@gmail.com.